Tuscans are not satisfied with the local public transport service. They want more rides, more checks on evasion, new and comfortable buses, more punctuality, more information. And they are sure that with the single manager the service will improve.
FLORENCE, 14 March 2017 - Tuscans are not satisfied with the local public transport service. They want more rides, more checks on evasion, new and comfortable buses, more punctuality, more information. And they are sure that with the single manager the service will improve.
This is the picture that emerges from the Ipsos survey commissioned by AT (Autolinee Toscane), a company that won the tender for the single management of Tpl, to which the Region confirmed the provisional award just yesterday. The survey, presented this morning by Bruno Lombardi and Jean Luc Laugaa, President and CEO of Autolinee Toscane (AT), and by Nando Pagnoncelli, director of Ipsos Italia, found that in the last two years citizens have experienced a deterioration in the service , in particular in Florence.
Performance for the service: for 26% it is much and quite worse, while only for 13% it is much and quite improved. Trend that in Florence records a strong negative accentuation: 48% believe it has worsened. Criticalities and negative notes: the number of trips (a problem for 38% of the interviewees), timeliness of information (37%), cleanliness (36%), safety (35%), punctuality (32%), safety (35%), comfort (31%).
The solution: Assign the service to a single manager (for 31% of spontaneous responses, which rises to 50% if helped), identified as a subject capable of improving the organization, information to users, greater control of the service, efficiency advantage.
"We wanted to take this photograph of the Tuscan public transport to understand the context in which, in a few months, we will find ourselves operating - comments Bruno Lombardi, president of AT - We wanted to know the critical issues perceived by passengers and their proposals for improvement in order to offer a service that meets the needs as much as possible ".
"This figure confirms that in Tuscany public transport has an excellent growth potential - concludes Jean Luc Laugaa, CEO of AT - This is demonstrated by the experience and success of the tramway, an efficient service that has convinced many commuters to give up their private vehicle. . Our challenge is to make the bus service an alternative to private mobility, responding to the expected quality, which is not fully satisfied today. We are ready to reverse this trend ”.