Over 100,000 people take the Florentine tram every day. A success that however also poses some critical issues such as overcrowding. The service of the TGR Rai Toscana that gets on the tram and collects opinions and evaluations of passengers. Jean-Luc Laugaa, CEO of GEST (RATP), manager of the Florence tramway was also interviewed. "We took many commuters and today many tourists because this vehicle attracts so many passengers. We are victims of this success".