Determined significance of ‘unscheduled’ absenteeism and subsequently, modified contract language and implemented a ‘no-fault’ attendance policy in maintenance.
Monitoring Family and Medical Leave Act (FMLA) use more closely and requiring proper documentation when FMLA is used.
We renewed our contract with the Entertainment District in the Beginning of 2018, (5 Years with 2 - two year options). The lease at our old facility was expiring, and we moved to a new location in the heart of the Entertainment District. This reduced our deadhead time and mileage, enabling us to provide better service and reduce fuel consumption and operator wages.
Our safety manager has material available to help train anyone wanting to attain a CDL license. We hire, train, and support new operators through the CDL process. Because of our initial and ongoing commitment, most of our new operators stay with the company.
RATP Dev helped Oxford University Transit establish social media best practices to guide staff on the appropriate use of social media.
The proposal to bring a Just Culture to Yuma becomes a reality. Drivers are noticing the changes and appreciating the effort.
The proposal to bring a Just Culture to Yuma becomes a reality. Drivers are noticing the changes and appreciating the effort.
To mitigate issues with the seasonal traffic, the staff at The Bus are always aware of situations, including route hazards. We also focus on ongoing training for operators to ensure safe, on-time service. Our training and customer service programs have always been the key to success in Hernando County.
Developed a route match process manual for training improvements.
Cross-trained all operations and administrative employees to perform all functions.
Implemented strategic initiatives such as smart cards, building ridership with local hotels/motels.
Implemented RATP Dev USA marketing kit to build a social presence.
RATP Dev established a student/intern program to provide hands-on experience to students that also provides Longview Transit part-time maintenance assistance. To bolster the program, RATP Dev's local Director of Maintenance became a member of the advisory board for the school of diesel mechanics at the community college to identify potential students early in the cycle when they seek valuable internship experience.
In 2017, the National Parks Association asked RATP Dev to pilot a program with a Proterra Electric Bus, to determine future transit plans for Zion National Park. RATP Dev assisted in the lease of a 40ft. long-range Proterra bus for a three-month trial period. With the partnership of the local General Manager, the three-month trial period allowed our RATP Dev Mechanics, Operators, and Key Personnel to become proficient with the Proterra bus procedures to replicate the management, training and mechanical duties for a future fleet.